Can I complain to the landlord?
Landlords are answerable to their own tenants but you can get information about where they keep their records.
For the tenant issue, the most obvious reply is to ask for a full breakdown of the data on how long it takes the landlord to achieve a satisfactory standard or to measure the temperature inside your room.
Even if your sample of buildings isn’t huge, find out the details of your area.
Do you know how often the rental agency gives the landlord notice when you start having problems? Find out whether the landlord has put a signed notice on the door or has not yet received it and check if they are contacting you.
Are your major appliances, such as gas, heating, electric, etc, serviced regularly? If so, you can tell if they are faulty and any repair is due.
For fuel systems check up on the appliances. Is the boiler broken and, if so, how often will the landlord replace it? Did the heating break down? What was the cause? Did anyone move into the house and could they swap the fuel system?
How long is it likely it would take the landlord to carry out repairs to fuel systems and was it ever done?
Many of the heating systems will have a life of a few years so the tenant needs to be aware of the condition of the boiler and where it is.
It is important to bear in mind that the average age of the new housing stock is about 30 years, so as an individual tenant you may only need to worry about two things – the quality of your housing and the quality of the repairs.
If you find you don’t own the property, talk to the Land Registry and see if there is any dispute about the tenancy. Ask them for evidence to back your case.